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The quality connection in health care : integrating patient satisfaction and risk management / Lynne Cunningham.

by Cunningham, Lynne.

Material type: Text Text; Format: print Publication details: San Francisco : Jossey-Bass, 1991Availability: Items available for loan: WHO HQ (1)Call number: W 85 91CU.

Total quality in health care : from theory to practice / Ellen J. Gaucher, Richard J. Coffey.

by Gaucher, Ellen J | Coffey, Richard J.

Material type: Text Text; Format: print Publication details: San Francisco : Jossey-Bass, 1993Availability: Items available for loan: WHO HQ (1)Call number: W 84.1 93GA.

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