A practical, instructive training guide that has proven its capacity to improve the managerial skills of middle-level health workers responsible for the management or supervision of health services. Presented as an activity-centered working guide, the book uses numerous questionnaires, exercises, practical examples, illustrations, charts, and sample forms to help readers relate advice and suggestions to their own daily problems. Emphasis is placed on ways to improve the management of health services provided by full-time, qualified staff. The guide features 18 chapters presented in four main parts, any one of which can be studied separately or as part of the whole, according to individual learning needs. The first provides a straightforward explanation of the general principles and functions of management. Part two is concerned with personal relations, offering advice on how to encourage and coordinate a health team, communicate with groups of people, and supervise in a supportive way. The third and most extensive part presents problem-solving methods for the management of common problems involving equipment, drug supply, money, time, space in the office or clinic as well as in the community, and paperwork. The guide concludes with chapters addressing the management of primary health care services, including advice on how to plan, implement, and evaluate health activities. Each chapter begins with a statement of learning objectives and each part concludes with a number of exercises to facilitate self-learning. Widely used and highly praised, published in 1980 and reprinted many times since, the book has demonstrated its enduring value as both a problem-solving reference work and a training guide for the testing and development of managerial skills.

ara(1ed) eng fre spa.

dar(2ed) ind (2ed) lao kor may(1ed) nep.

WHODOC

WHO monograph

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