Building a knowledge-driven organization /
Buckman, Robert H.
Building a knowledge-driven organization / Robert H. Buckman. - New York, ; Toronto : McGraw-Hill., 2004. - xx, 264 p., : ill. ; 24 cm.
Ch.1 The Buckman labs journey : how we broke down our hierarchies and built a global strategy around knowledge sharing -- Ch.2 Technology is the easy part : it's culture change that's hard -- Ch.3 How to start leading a knowledge-driven company -- Ch.4 Knowledge-sharing bedrock : building a foundation of trust -- Ch.5 Strip management of control over information -- Ch.6 Build or buy a knowledge system : custom-made and off-the-shelf solutions -- Ch.7 Turning the IT department into something new -- Ch.8 Encourage the flow of knowledge -- Ch.9 Let customers by your guide -- Ch.10 Reward associates for sharing what they know -- Ch.11 Build critical mass in the use of your knowledge system -- Ch.12 Strategies for building communities that span the world -- Ch.13 Create virtual teams -- Ch.14 New products and services based on knowledge -- Ch.15 Practical education : let your associates grow -- Ch.16 Metrics : outcomes from the flow of knowledge -- Ch.17 The things no one can copy : speculation for the future
0071384715
Knowledge.
Management.
Organizations.
HD 30.2 2004BU
Building a knowledge-driven organization / Robert H. Buckman. - New York, ; Toronto : McGraw-Hill., 2004. - xx, 264 p., : ill. ; 24 cm.
Ch.1 The Buckman labs journey : how we broke down our hierarchies and built a global strategy around knowledge sharing -- Ch.2 Technology is the easy part : it's culture change that's hard -- Ch.3 How to start leading a knowledge-driven company -- Ch.4 Knowledge-sharing bedrock : building a foundation of trust -- Ch.5 Strip management of control over information -- Ch.6 Build or buy a knowledge system : custom-made and off-the-shelf solutions -- Ch.7 Turning the IT department into something new -- Ch.8 Encourage the flow of knowledge -- Ch.9 Let customers by your guide -- Ch.10 Reward associates for sharing what they know -- Ch.11 Build critical mass in the use of your knowledge system -- Ch.12 Strategies for building communities that span the world -- Ch.13 Create virtual teams -- Ch.14 New products and services based on knowledge -- Ch.15 Practical education : let your associates grow -- Ch.16 Metrics : outcomes from the flow of knowledge -- Ch.17 The things no one can copy : speculation for the future
0071384715
Knowledge.
Management.
Organizations.
HD 30.2 2004BU