"... the OECD and Health Canada held a conference entitled "Measuring up: Improving health system performance in OECD countries" on 5-7 November 2001 in Ottawa."

Issued also in French under title: Être à la hauteur.

Editor's Preface / Peter Smith -- Pt. I Overview of Issues and Challenges -- Ch. 1 Measuring Health System Performance: Problems and Opportunities in the Era of Assessment and Accountability / C. David Naylor, Karey Iron, Kiren Handa -- Ch. 2 Performance Measurement and Improvement in OECD Health Systems: Overview of Issues and Challenges / Jeremy Hurst -- Pt. II Performance Measurement and Performance Management from the Perspective of Various Actors: A Review of Experience in Selected Countries -- Ch. 3 Improving Value for Money in the United Kingdom National Health Service: Performance Measurement and Improvement in a Centralised System / Clive H. Smee -- Ch. 4 Improving Accountability in a Decentralised System: A Swedish Perspective / Nina Rehnqvist -- Ch. 5 Providing Performance Information for Consumers: Experience from the United States / Thomas Reilly, Gregg Meyer, Carla Zema, Christine Crofton, David Larson, Charles Darby, Katherine Crosson -- Ch. 6 Can a Tulip Become a Rose? The Dutch Route of Guided Self-Regulation Towards a Community-Based Integrated Health Care System / Niek Klazinga, Diana Delnoij, Isik Kulu-Glasgow -- Ch. 7 Towards Integrated and Coherent Health Information Systems for Performance Monitoring: The Canadian Experience / Michael Wolfson, Richard Alvarez -- Pt. III Performance Measurement Activities at the International Level: How can International Comparisons Assist National Policy-Making? -- Ch. 8 Opening the Black Box: What Can Be Learned from a Disease-based Approach? / Stephane Jacobzone, Pierre Moise, Lynelle Moon -- Ch. 9 The Evolution of WHO's Approach to Health System Performance Assessment / David B. Evans 1 -- Ch. 10 Measuring and Improving Patients' Experiences: How Can we Make Health Care Systems Work for Patients? / Angela Coulter, Paul Cleary -- Ch. 11 Equity in the Use of Physician Visits in OECD Countries: Has Equal Treatment for Equal Need Been Achieved? / Eddy van Doorslaer, Xander Koolman, Frank Puffer -- Pt. IV Best Practices in Measuring Different Dimensions of Health System Performance -- Ch. 12 Measuring the Quality of Hospital Care: The State of the Art / Gerard de Pouvourville, Etienne Minvielle -- Ch. 13 Measuring the Quality of Long-term Care in Institutional and Community Settings / Naoki Ikegami, John P. Hirdes, Iain Carpenter v -- Ch. 14 Developing Composite Indicators for Assessing Health System Efficiency / Peter Smith -- Pt. V Applying Performance Indicators to Health System Improvement -- Ch. 15 Applying Performance Indicators to Health System Improvement / Sheila Leatherman -- Pt. VI Summary and Conclusions Ch. 16 Measuring Up: Lessons and Potential / Jean-Francois Girard, Etienne Minvielle -- Pt. VII Ministerial Roundtable: Leadership, Successes and Challenges -- Ch. 17 Measuring Health System Performance and the Impact on Political Decision-Making: The Views of OECD Ministers / Julio Frenk, John Hutton, Bernard Kouchner, Allan Rock, Edward Sondik.

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