TY - BOOK AU - Orna,Elizabeth TI - Making knowledge visible: communicating knowledge through information products SN - 0566085623 (cased) PY - 2005/// CY - Aldershot, Hants, England PB - Gower KW - Knowledge management KW - Information services N1 - Foreword Part 1, Basic Ideas;Before we begin; No business without information products -- Part 2. Information Products in the Organisational Context ;Introduction - The context of information products The business of the organisation The value that IPs add (and subtract) The stakeholders and their interests -- Part 3 In Support of IPs Introduction Knowledge and information management in support of IPs Infrastructure for IPs: information systems, technology tools Information design, reconciler of conflicting constraints -- Part 4 Action for IP Value - a Practical Process Introduction An information auditing approach Making a start Auditing information products Into action for value from IPs Index ER -