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Survey and analysis of the major ethical and legal issues facing library and information services / by Thomas J. Froehlich.

by Froehlich, Thomas J | International Federation of Library Associations and Institutions.

Series: IFLA publications ; 78Material type: Text Text; Format: print Publication details: München : Saur, 1997Availability: Items available for loan: WHO HQ (1)Call number: Z 682 97FR.

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Parliamentary libraries and information services of Asia and the Pacific : papers prepared for the 62nd IFLA Conference, Beijing, China, August 25-31, 1996 / edited by Rob Brian.

by Brian, Rob | International Federation of Library Associations and Institutions.

Series: IFLA publications ; 83Material type: Text Text; Format: print Publication details: München : Saur, 1997Availability: Items available for loan: WHO HQ (1)Call number: Z 675.G7 97PA.

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The virtual customer : a new paradigm for improving customer relations in libraries and information services : satellite meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y sevicios de información y biblioteca / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

by Ferreira, Sueli Mara Soares Pinto | Savard, Réjean.

Series: IFLA publications ; 117Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: München : Saur, 2005Other title: Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas | Virtual costumer | Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information | Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y sevicios de información y biblioteca.Availability: Items available for loan: WHO HQ (1)Call number: Z 711 2005FE.

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Management, marketing and promotion of library services based on statistics, analyses and evaluation / edited by Trine Kolderup Flaten.

by Kolderup Flaten, Trine | International Federation of Library Associations and Institutions.

Series: IFLA publications ; 120/121Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: München [Germany] : Saur, 2006Availability: Items available for loan: WHO HQ (1)Call number: Z 716.3 2006MA.

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